The Patch Lab Order Cancellation 

Last updated: 27 September 2026

Before dispatch

If you wish to cancel, contact hello@thepatchlab.com.cy as soon as possible with your name and order details.

For our ready-made caps, you may exercise your right of withdrawal before delivery. If the order has not been dispatched, we will stop the shipment and refund any payment, including delivery charges, without undue delay and within 14 calendar days of your withdrawal notice.

After dispatch

Dispatch does not remove your withdrawal right. If we cannot stop the shipment, follow the return instructions on our Returns & Refunds page. For a change-of-mind return, you pay the direct return shipping costs.

Simply failing to collect a parcel does not clearly communicate cancellation. Please notify us that you wish to withdraw. EUR-Lex

Cash-on-delivery orders

Contact us promptly if you wish to cancel an ACS cash-on-delivery order. If it has not been dispatched, no payment is due. If it has already been dispatched, the applicable withdrawal and return arrangements above apply.

Optional withdrawal form

You may copy and email the following form or send it by post. Using this form is optional; any clear withdrawal statement is sufficient.

To: The Patch Lab, operated by Neofytos Yiangou under the registered business name Chenzon International
Address: Alexandroupoleos 34, 8027 Paphos, Cyprus
Email: hello@thepatchlab.com.cy

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Product(s): ____________________
Order number, if available: ____________________
Ordered on / received on: ____________________
Consumer name(s): ____________________
Consumer address: ____________________
Date: ____________________
Signature(s), only if submitted on paper: ____________________

Delete whichever wording does not apply.