The Patch Lab Returns & Refunds 

Last updated: 27 September 2026

Changed your mind?

You may withdraw from your online purchase without giving a reason within 14 calendar days after you, or someone you nominate other than the courier, receive your cap. For goods ordered together but delivered separately, the period starts after receipt of the last item.

Our caps are ready-made designs. Their limited availability or one-of-one status does not remove your statutory right of withdrawal.

To withdraw, send a clear statement to hello@thepatchlab.com.cy or write to our address below before the deadline. Include your name and enough information to identify your order. You may use the optional withdrawal form on our Order Cancellation page. consumer.gov.cy

Returning your cap

Send your cap back without undue delay and no later than 14 calendar days after notifying us of your withdrawal.

Return address:
The Patch Lab / Chenzon International
Alexandroupoleos 34
8027 Paphos, Cyprus

You pay the direct return shipping costs when returning a cap because you changed your mind. We recommend keeping proof of postage.

You may inspect and try on your cap as you would in a shop. You are responsible only for any reduction in its value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Please pack it securely and include the original packaging where possible; missing original packaging does not automatically remove your withdrawal right. EUR-Lex

Your refund

We will refund you without undue delay and within 14 calendar days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever comes first.

If you withdraw from the entire order, we also refund the original standard delivery charge. Any additional amount paid for a more expensive delivery option is not refundable.

Refunds use the original payment method unless you expressly agree otherwise, without refund fees. For cash-on-delivery purchases, we can arrange a bank transfer with your agreement. We do not substitute store credit for a refund without your agreement. Right of Withdrawal

Want a different cap?

For a change of preference, return your original cap under this policy and place a separate order for another available design. The new order is charged at its current price and delivery rate. We cannot guarantee availability while your return is being processed.

Faulty, damaged or incorrect items

Contact us with your order details and a description of the issue. Photos are helpful where available. We cover the necessary return and delivery costs for a valid statutory remedy.

Your purchase benefits from the two-year legal guarantee of conformity from delivery. Depending on the circumstances, you may be entitled to repair, replacement, a price reduction or a refund. Repairs or replacements must be free of charge and completed without significant inconvenience, within a reasonable period not exceeding 25 days, unless you expressly agree to an extension.

Under Cyprus law, a serious lack of conformity apparent within 30 days of delivery may entitle you to reject the goods and terminate the contract or request immediate replacement.

Normal wear and damage caused by misuse are not, by themselves, manufacturing defects. Your statutory rights do not depend on registering your cap. The separate 365-Day Patch Lock Promise provides additional benefits subject to its terms and does not restrict those rights.