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AFTERCARE FOR YOUR ORIGINAL BUILD

Your cap has a story. Keep it connected.

Register your cap and protect the details that makes it yours. 

Register your cap for the 365-Day Patch Lock Promise and a simpler way to get aftercare support.

the-patch-lab-olive-cap-patch-detail

Why register your cap?

the-patch-lab-cyprus-protect-your-buildYour cap, on record
Connect your order, cap details and identifying photo in one aftercare record.
the-patch-lab-cyprus-activate-your-promiseLess explaining later
Help us identify your purchase and original build when you contact us.
the-patch-lab-cyprus-faster-supportA clear route to help
Know how to request support if a covered issue appears.

365-Days Patch Lock Promise
Support for the details that make your cap yours.

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Patch attachment

Lifting, loosening or separation of an original Patch Lab patch during normal use.

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Seams & embroidery

Workmanship defects in seams, embroidery or patch edging on your cap.

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Patch material

Material defects in the original patch affecting its integrity during normal use.

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Original placement

A material difference from the patch placement shown or described on the product page when you ordered.

 Coverage and exclusions: Read Full Terms → 

365-Day Patch Lock Promise
Support for the details that make your cap yours.

the-patch-lab-repair-resecureRepair or re-secure
We will repair or re-secure the patch where it is possible.

the-patch-lab-replace-patchReplace the patch if needed
If repair is not possible, we will discuss a suitable replacement patch with you before making any change.

the-patch-lab-replace-capIf neither is possible
We’ll discuss the next available solution with you, without affecting your statutory rights.

 Covered fixes and necessary shipping are free. Contact us before returning your cap.

Register in three clear steps

the-patch-lab-step-01-complete-formComplete the form
Add your order details, security label number and cap photograph.
the-patch-lab-step-02-download-pdfDownload your PDF
Save your completed registration PDF to your device.
the-patch-lab-step-03-email-registrationAttach it and email us
Send the PDF to us with your order number in the subject line.

Downloading isn’t registration. Email us your completed PDF.

the-patch-lab-cyprus-intentional-cap-design-3Your legal rights stay unchanged.

This Promise is additional to your minimum two-year legal guarantee. Your statutory rights do not require registration.

Frequently Asked Question

Have Question? We are here to help

  • Do I need to share my cap on social media?

    No. Sharing your cap, tagging The Patch Lab, leaving a review or subscribing to marketing is optional. None of these is required to register your cap or request support under the Promise.

  • What if I cannot find my label number?

    Email us with your order number or other proof of purchase and clear photographs of your cap. We’ll help verify your purchase and complete your registration. A missing or unreadable label does not automatically disqualify an otherwise eligible cap.

  • When does the 365-day period begin?

    The period begins on the date you receive your cap, not the date you register it. Registration does not restart or extend the period. Your statutory consumer rights remain unaffected.

  • What is not covered?

    The Promise does not cover normal wear and ageing, loss or theft, accidental damage, misuse, or damage caused by care contrary to the supplied instructions. It also excludes problems caused by alterations or third-party repairs, changes of mind and minor handmade variations that do not amount to a defect. Full details appear in the terms and conditions.

Make aftercare easier. Register your cap.

Keep your purchase and cap details connected, ready if you need us.


No social posting or marketing subscription required. 
Statutory rights do not depend on registration.