--- title: "Patch Caps FAQ: Orders & Care | The Patch Lab Cyprus" description: Questions about The Patch Lab caps? Find answers on ordering, fit, delivery, cap care and the 365-Day Patch Lock Promise from our Cyprus-based brand. --- [Skip to content](https://www.thepatchlab.com.cy/patch-caps-faq-orders-care-the-patch-lab-cyprus#main-content) [![logo](https://www.thepatchlab.com.cy/hs-fs/hubfs/logo.png?width=150&height=65&name=logo.png "logo")](https://www.thepatchlab.com.cy?hsLang=cy) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. - Our Story - [FAQ](https://www.thepatchlab.com.cy/custom-headwear-cyprus) - Contact us - [Register Your Cap](https://www.thepatchlab.com.cy/cap-registration-aftercare-the-patch-lab) - [Your Cart →](https://www.thepatchlab.com.cy/outlet-cart) - Our Story - [FAQ](https://www.thepatchlab.com.cy/custom-headwear-cyprus) - Contact us - [Register Your Cap](https://www.thepatchlab.com.cy/cap-registration-aftercare-the-patch-lab) - [Your Cart →](https://www.thepatchlab.com.cy/outlet-cart) - [Home](https://www.thepatchlab.com.cy/?hsLang=cy) - Patch Caps FAQ: Orders & Care | The Patch Lab Cyprus ### HELP & ANSWER ###### Frequently Asked Questions Find answers about our caps, ordering, delivery and aftercare. - ### What makes a Patch Lab cap different? Most caps show the logo of the brand you bought. The Patch Lab is built around story, symbols, color and personal meaning - creating something that feels more like your own signal. Every design follows a defined visual direction, so the cap feels intentional rather than like a random collection of patches. - ### Can I customise my cap? Our caps come as finished designs, created by The Patch Lab. Choose the one that expresses you—we do not currently offer made-to-order customisation. - ### How are Patch Lab caps designed and finished? We start with carefully selected cap models and build each design through patch choice, colour, placement and story. Before a cap is ready, we check the positioning, alignment, adhesion and overall finish to make sure the final build feels intentional and complete. - ### How can I pay for my order? Available payment options will be shown when you place your order. If you need help completing a payment, contact us and we will guide you through the process. - ### When will my order be dispatched? Once your order has been confirmed, we will prepare it for dispatch and keep you updated on its progress. Estimated dispatch or delivery information will be shown with your order where applicable. - ### Do you ship internationally? International shipping availability may vary by destination. Contact us before ordering if you are outside Cyprus and we will confirm whether delivery is available to your country. - ### Do you deliver throughout Cyprus? Yes, The Patch Lab is based in Cyprus and orders can be delivered across Cyprus. Delivery information and any applicable charges will be confirmed when you place your order. - ### Can I return or exchange my cap? Return and exchange eligibility depends on the type of product and the condition in which it is returned. Please review our Returns Policy before purchasing, particularly for personalised or custom-made products. If there is an issue with your order, contact us first so we can help. - ### How should I care for my cap? Treat your cap as a designed product rather than everyday laundry. Avoid machine washing, excessive heat and harsh cleaning products that could affect the cap structure, embroidery or patch application. Follow the care instructions supplied with your cap. - ### What is the 365-Day Patch Lock Promise? The **365-Day Patch Lock Promise** is our aftercare commitment to the original patch application on your cap. If an original patch lifts, loosens or separates during normal use, contact us and we will review the issue in line with the full terms of the Promise. - ### How do I register my cap? Use the registration QR code or link provided with your Patch Lab order and complete the requested information. Registration helps us identify your cap and purchase if you need support under the 365-Day Patch Lock Promise. - ### What should I do if a patch lifts or loosens? Contact The Patch Lab before attempting to repair or reattach the patch yourself. Send us your order details together with clear photos of the affected area. We will review the issue and advise you on the appropriate next step. - ### What makes a Patch Lab cap different? Most caps show the logo of the brand you bought. The Patch Lab is built around story, symbols, color and personal meaning - creating something that feels more like your own signal. Every design follows a defined visual direction, so the cap feels intentional rather than like a random collection of patches. **NEED MORE HELP?** ## Couldn’t find what you were looking for? **Contact us for help with a cap, an order or the Patch Lock Promise.** Contact Us → ![8](https://www.thepatchlab.com.cy/hs-fs/hubfs/8.png?width=200&height=87&name=8.png "8") Built on creativity. Worn with purpose. One design. One cap. One owner. © 2026 The Patch Lab. All rights reserved. - Our Story - FAQ - Contact - 365-Day Promise - Our Story - FAQ - Contact - 365-Day Promise CLEAR POLICIES. CONFIDENT SHOPPING. 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